Terms and Conditions
Effective Date: 1 September 2026
These Terms and Conditions (“Terms”) govern your use of the website located at https://triontechnologyltd.com/ and any purchases, tools, or services available through the site (collectively, the “Website”). By accessing, browsing, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
1. Eligibility & Website Use
By using this Website, you represent that you are at least 18 years of age and possess the legal capacity to enter into a binding agreement. Individuals under 18 years of age may only use this Website under the direct supervision of a parent or legal guardian.
2. Product Descriptions, Availability, and Pricing
We make every effort to display accurate product descriptions, technical specifications, availability, and pricing:
- Errors & Omissions: In the event of typographical, technical, or pricing errors, Trion Technology Ltd reserves the right to correct such errors and update product information.
- Price Corrections: If an item is listed at an incorrect price due to a system error, we will notify you before dispatch to offer the option of proceeding at the corrected price or canceling the order for a full refund.
- Availability: All items are subject to stock availability. Completing checkout reserves your items subject to payment confirmation.
3. Ordering, Shipping, and Delivery
- Order Acceptance: Orders are confirmed via email or SMS. We reserve the right to decline or cancel orders due to stock unavailability, unverified delivery addresses, or suspected fraudulent activity.
- Delivery Logistics: Orders are fulfilled and dispatched in the sequence received according to our standard delivery schedules.
- Transit Delays: Trion Technology Ltd partners with reliable couriers but cannot be held liable for transit delays caused by external courier factors, severe weather, or infrastructure disruptions.
- Shipping Fees: Delivery fees are explicitly calculated and displayed at checkout prior to payment.
4. Payment Terms & Billing
- Accepted Methods: We accept secure payment options including M-Pesa, credit/debit cards, and direct bank transfers.
- Authorization: By submitting payment details, you authorize Trion Technology Ltd and our payment gateway partners to charge the total order amount, including shipping fees.
- Billing Validation: Billing information must match the details authorized by your payment provider to ensure transaction security.
5. Final Sale & No-Return Policy
All purchases made through Trion Technology Ltd are governed by our standalone Return & Refund Policy. All sales are final upon delivery or pickup. Returns, exchanges, or refunds are not permitted for change of mind or user error after dispatch. Pre-dispatch cancellations and verified transit damage claims are managed strictly according to our Return & Refund Policy.
6. Intellectual Property Rights
All original content, graphics, logos, images, text, and software features on this Website are the exclusive property of Trion Technology Ltd and are protected by applicable intellectual property and copyright laws. Reproduction, modification, or unauthorized distribution of site material without prior written consent is strictly prohibited.
7. Prohibited Conduct
When accessing or using the Website, you agree not to:
- Distribute unlawful, harmful, defamatory, or privacy-infringing content.
- Upload or transmit viruses, trojans, or malicious code designed to compromise site functionality or security.
- Attempt unauthorized access to our servers, databases, or network infrastructure.
- Interfere with or bypass the operational features and security mechanisms of the Website.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Trion Technology Ltd shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Website or purchased products. Our total aggregate liability for any direct claim arising from a purchase shall not exceed the actual purchase price paid for the specific item in question.
9. Disclaimer of Warranties
This Website and its web functionalities are provided on an “as is” and “as available” basis without express or implied site warranties. Hardware products supplied are subject strictly to manufacturer terms where applicable, without altering your statutory consumer protections under Kenyan law.
10. Indemnification
You agree to defend, indemnify, and hold harmless Trion Technology Ltd, its officers, employees, and partners from any claims, liabilities, losses, or legal fees resulting from your misuse of the Website, violation of these Terms, or infringement of third-party rights.
11. Policy Modifications
Trion Technology Ltd reserves the right to modify these Terms at any time. Revised terms take effect immediately upon posting to the Website with the updated “Effective Date.” Continued use of the site constitutes acceptance of the modified Terms.
12. Merchant Contact Information
For any legal or policy inquiries regarding these Terms and Conditions, please contact us directly:
- Legal Business Name: Trion Technology Ltd
- Official Website: https://triontechnologyltd.com/
- Physical Store Address: Bihi Towers, 2nd Floor, Room 10, Nairobi, Kenya
- Phone Numbers: +254 736 609 597 / +254 740 367 639
- Official Email: sales@triontechnologyltd.com
Store Operating Hours:
- Monday – Friday: 9:00 AM – 5:30 PM
- Saturday: 9:00 AM – 2:30 PM
- Sunday & Public Holidays: Closed