Return and Refund Policy
Effective Date: 1 September 2026
At Trion Technology Ltd, operating via https://triontechnologyltd.com/, we are committed to offering high-quality laptops, computers, and electronics. Please review our Return & Refund Policy carefully prior to completing your purchase.
1. No Returns & Final Sale Policy
Except as explicitly provided in Section 3 regarding transit damage, all sales made through Trion Technology Ltd are final.
- We do not accept returns, exchanges, or requests for refunds once an order has been successfully delivered, picked up in-store, or handed over to our courier partners.
- We do not accept returns or offer refunds for customer change-of-mind, incorrect choice of product, or incompatibility issues after purchase. We encourage all customers to carefully review product specifications and hardware compatibility before completing checkout.
2. Order Cancellations (Pre-Dispatch Only)
You may request to cancel or modify an order only if it has not yet been dispatched from our physical shop.
- Once an item has been packaged and handed over to our delivery team or third-party courier, the order cannot be canceled, refunded, or returned.
- To request a pre-dispatch cancellation, call our support desk immediately at +254 736 609 597 or +254 740 367 639.
3. Damaged or Compromised Shipments
We take extreme care in packaging sensitive tech hardware. In the rare event that your package arrives physically damaged during transit:
- Inspect Immediately: Examine the outer box before accepting the delivery from the courier.
- Document the Damage: Take clear, high-resolution photographs of the damaged outer box and affected product immediately.
- Report Within 24 Hours: Contact us within 24 hours of receiving the parcel at sales@triontechnologyltd.com or call +254 736 609 597.
Claims reported after 24 hours of verified delivery will not be eligible for transit compensation or carrier claims.
4. Refund Processing (If Applicable)
If an order cancellation request is approved prior to dispatch, or if a transit claim is resolved in favor of a refund:
- Refund Method: Refunds will be issued back to the original payment method used during checkout (M-Pesa, bank transfer, or card).
- Timeline: Approved refunds are processed within 5–7 business days, depending on your payment provider or financial institution.
- Shipping Fees: Original shipping fees are non-refundable unless the cancellation occurs prior to physical dispatch.
5. Merchant Contact Information
For any questions regarding order processing or our store policies, please reach out to our team:
- Legal Business Name: Trion Technology Ltd
- Official Website: https://triontechnologyltd.com/
- Physical Store Address: Bihi Towers, 2nd Floor, Room 10, Nairobi, Kenya
- Phone Numbers: +254 736 609 597 / +254 740 367 639
- Official Email: sales@triontechnologyltd.com
Store Operating Hours:
- Monday – Friday: 9:00 AM – 5:30 PM
- Saturday: 9:00 AM – 2:30 PM
- Sunday & Public Holidays: Closed