Privacy Policy

Effective Date: 1 September 2026

At Trion Technology Ltd, operating via https://triontechnologyltd.com/, we are fully committed to providing exceptional service while ensuring the privacy and security of your personal data. This Privacy Policy details how we collect, use, disclose, and safeguard your personal information when you visit our site, register an account, or make a purchase.

1. Information We Collect

We collect information to process your orders efficiently and provide a secure shopping experience:

• Personal Information: Directly identifiable details such as your full name, email address, phone number, delivery address, billing address, and payment information provided during account creation, checkout, or support requests.
• Non-Personal & Technical Data: Technical information collected automatically when browsing our site, including your IP address, browser type, device information, operating system, and site activity (pages visited, time on page) via secure cookies.

2. How We Use Your Information

We use your collected data strictly for legitimate business practices and Google Merchant standards:

• Processing, fulfilling, and dispatching your orders.
• Processing payment transactions and preventing fraudulent activity.
• Communicating transactional updates, delivery notifications, and customer support responses.
• Optimizing our website performance, system security, and catalog usability.
• Sending promotional communications (strictly if you have explicitly opted in), which you may opt out of at any time.

3. Cookies and Tracking Technologies

We utilize essential cookies to support site functionality and security:

• Session & Shopping Cart Cookies: Temporary cookies that preserve your session and retain items in your cart while browsing.
• Account Login Cookies: Secure cookies that save your login state and display preferences.
• Analytics Cookies: Anonymous traffic tracking to help us analyze site behavior and fix technical issues.

4. Data Sharing & Third-Party Disclosures

We respect your privacy. We do not sell, rent, or trade your personal information to third parties. Data is shared only with trusted third-party providers bound by data confidentiality agreements:

• Payment Gateways: To process secure M-Pesa, card, or direct bank transactions.
• Courier & Freight Partners: To deliver physical orders to your designated location.
• Hosting & Security Providers: To manage website stability, SSL encryption, and server integrity.
• Legal Authorities: Only when required by law to comply with judicial proceedings or anti-fraud mandates.

5. Data Security & Payment Safety

• SSL Encryption: We employ robust technical security measures, including 256-bit Secure Sockets Layer (SSL) encryption, to protect all data transferred through our site.
• Payment Credentials: Complete payment card numbers or M-Pesa PINs are processed directly via secure payment processors and are never stored on our servers.

6. Your Data Rights & Choices

You retain full control over your personal data:

• Opt-Out: Unsubscribe from promotional marketing at any time via the link in our emails or by notifying support.
• Access & Rectification: Request access to or correction of any inaccurate personal details held in our system.
• Account Deletion: Request the permanent removal of your account and personal data, subject to legal and accounting record-keeping requirements.

7. Children’s Privacy

Our products and website are intended for adult consumers and are not directed toward children under 13 years of age. We do not knowingly collect personal data from children.

8. Policy Updates

Trion Technology Ltd reserves the right to modify this Privacy Policy at any time. Any changes take effect immediately upon being posted with the updated “Effective Date.”

9. Merchant Contact Information

For questions regarding this policy or data privacy inquiries, please contact our support desk:

• Legal Business Name: Trion Technology Ltd
• Official Website: https://triontechnologyltd.com/
• Physical Address: Bihi Towers, 2nd Floor, Room 10, Nairobi, Kenya
• Phone Numbers: +254 736 609 597 / +254 740 367 639
• Official Email: sales@triontechnologyltd.com

Store Operating Hours:

• Monday – Friday: 9:00 AM – 5:30 PM
• Saturday: 9:00 AM – 2:30 PM
• Sunday & Public Holidays: Closed